If a client cancels or postpones a shoot more than 2 business days before the crew call time, the Client may be eligible for a refund minus a $350 service fee and any applicable bank or credit card charges.
If a client cancels or postpones a shoot 2 business days before the crew call time, the Client is responsible for paying 50% of the total cost of the shoot plus any applicable bank or credit card charges.
If a client cancels or postpones a shoot within 1 business day of the crew call time, the Client is responsible for paying 100% of the total cost of the shoot, plus any applicable bank or credit card charges, and no refunds will be issued.
The client must provide written notification of any cancellations or postponements.
Project Cancellation Policy
If for any reason client directs Indigo to stop work on a project, the Client must provide written notification. The client agrees to pay for all services provided and costs incurred to the date of written notice. In no case will the fee paid to Indigo be less than that of the deposit.
The total liability of either party to the other party under this agreement (other than a payment obligation for use of the services or the platform), from all causes of action and under all theories of liability will be, limited to the fees actually received by the company under this agreement during the twelve (12) months prior to the date of the event giving rise to the liability. Neither the company (or any of its suppliers or licensors) nor client will be liable for any indirect, incidental, special or consequential damages, including, without limitation, lost profits, loss of use, loss of data or goodwill, arising from the use of the services or the platform or the purchase of any service therefrom, even if the company has been advised of the possibility of such damages. Even if the company and/or client are aware of the possibility of such damages, the parties acknowledge and agree that this limitation of liability is an essential element of the basis of the bargain between the parties.
Indigo was straightforward, responsive, and ready to collaborate.